TERMS AND CONDITIONS
1.- CONTRACT
This contract establishes the terms and conditions applicable when using the services offered by SANTANYÍ RENTALS C.B. (hereafter SR), CIF: E57917973, on the webpage santanyirentals.com. When you make a booking you certify that you have the authority to accept for yourself, and on behalf of any third party, the conditions herein described. Your contract with SR is effective on receipt of the sum shown on the booking form. Your contract with us is governed by Spanish legislation and any proceedings will be subject to the jurisdiction of the Spanish courts.
2.- GENERAL CONDITIONS AND DESCRIPTION OF SERVICE
2.1 SR is a booking site regulated by law 8/2012, dated 19 July, concerning Tourism in the Balearic Islands, and as such offers the possibility of booking private houses shown on its webpage, acting as exclusive agents between the property owners and their eventual clients.
2.2 As a booking reservation site, the obligations of SR are limited to the management of bookings on behalf of the property owners and as such it is the owners who are responsible for the rental conditions and for complying with the requirements of the said Law of Tourism in the Balearic Islands.
2.3 SR provides a 24H helpline for tenants of holiday properties in order to intermediate between them and the owners should this be necessary.
3.- ONLINE RESERVATION OF ACCOMMODATION
The entire process of booking accommodation featured on this webpage is performed directly by users through the page www.santanyirentals.com, irrespective of subsequent specific conditions that might arise with individual clients.
4.- REQUIREMENTS
In order to make a booking you must be an adult and have full legal capacity to enter into legally binding agreements.
5.- PRICES
5.1 All the prices shown on our webpage include VAT.
5.2 SR can modify the prices shown on the webpage when necessary and without warning, and the client cannot claim any reduction in price once confirmation of the booking has been received. Clients accept the prices shown on the webpage as valid when they activate their booking.
5.3 Not included in the price are any other taxes, duties, rates or other fees which may be imposed by the public authorities, such as the tourist tax charged now or in the future by the local government of the Balearic Islands.
5.4 The property owner can fix an extra charge for central heating, air conditioning and late check-in, which is to be paid according to the conditions set out for each property
5.5 In addition to the price of the accommodation and any other services that have been contracted, guests are obliged to pay the tourist tax, as required by law 2/2016, dated 30 March, concerning a tax on tourist visits to the Balearic Islands. The amount will be specified on the booking confirmation form.
Payment of the tourist tax is to be made directly at the time of check-in.
6.- BOOKING ONLINE PROCESS
Users who wish to book any of the properties offered by SR, must fill out the booking form provided on the website.
Once the availability of the property has been confirmed, users must pay 50% of the total booking fee. Payment should be made by bank transfer or by credit card, whichever method is preferred by the client. As soon as the SR team confirms that the payment has been received, the booking takes effect. If SR does not receive notice of the booking within 7 days of the confirmation of availability, it has the right to cancel the reservation with no obligation of compensation.
The remaining 50% must be paid, using the method of payment chosen by the client, until 30 days before arrival. The management at SR reserves the right to cancel the booking in the event of this payment not being possible, unless it receives a written communication with an application for deferment.
For bookings made less than 30 days before arrival, one payment of 100% of the total booking must be paid.
Other methods of payment and conditions must be agreed in writing by the management at SR.
Security deposit (in the event that it is required for that property): The booking confirmation will indicate the security deposit which must be made by the user for each rental. This deposit is to guarantee that the property is left in the same condition as it was found, other than natural deterioration through reasonable use. The deposit will be returned within 2 days of leaving the property, by bank transfer to the account given by the client, always provided that the property has been found to be in the same condition as it was provided at the time of the client’s arrival.
7.- ADDITIONAL NOTES
Arrival times: every day between 16.00h and 22.00h.
Departure time: 10.00h.
Arrivals outside these times will incur an extra charge of 35 euros.
Arrival to the destination will be organised with the SR team.
8.- CHANGES TO BOOKING
After the booking has been confirmed, any changes that might be required, such as day of arrival or choice of property, will depend on availability. Any request to change the conditions of the booking must be made in writing by the person who made the original booking, and, in the case of changing the property, this would be considered as a booking cancellation and would be subject to the same cancellation fee as explained in the section “conditions for cancellation”.
9.- CONDITIONS FOR CANCELLATION
Cancellations or requests to change the dates of a booking must be sent in writing, which includes by email sent to: info@santanyirentals.com.
In the event of cancellation, the reimbursement a guest will receive depends on the number of days remaining before the agreed date of arrival.
- Cancellations made more than 30 days before the agreed arrival date: guests are entitled to a reimbursement of 100% of the total reservation.
- Cancellations made less than 30 days before the agreed arrival date: guests are not entitled to any refund.
Cancellation clauses due to force majeure (COVID-19):For all those reservations made directly through our website santanyirentals.com and must be canceled as a result of a situation arising due to the covid-19, such cancellation may be done before the stay begins. The travelers who cancel will be entitled to a full refund of the amount paid, as long as they are subject to the provisions of the following paragraphs:
- In order for you to benefit from the cancellation policy for covid-19, we will ask you to give faith of the facts and that you provide us with documentation that justifies the cause of force majeure that you plead, either proof of flight cancellation or any medical proof.
- Government restrictions to travel to Spain will also be considered for cancellation.
- If a booking has already started (that is, if its start date has passed), you will not be able to take advantage of the cancellation policy claiming the coronavirus as a force majeure cause.
In the event that we have to cancel the booking, we will offer alternatives according to availability and if none of these alternatives are met with approval, SR will reimburse the total sum paid or a proportionate amount to the time of occupancy lost.
Flights, car hire and any other services that were not booked through SR are not subject to any refund whatsoever.
For your peace of mind we recommend that you take out cancellation insurance.
10.- RULES DURING YOUR STAY
Guests and visitors authorised to come to the property by guests, are obliged:
- Not to organise parties or activities that might disturb neighbours’ sleep;
- Not to exceed the maximum number of occupants specified on the booking confirmation.
- Users are responsible for any breakages or damage caused to the property, its fixtures fittings and contents, during their stay.
The property owner and SR can cancel the booking of any client who does not abide by these rules during their stay. Failure to pay any outstanding sum on the total booking fee when the keys are to be handed over, should this have been previously agreed, is also reason to cancel the booking.
11.- LIABILITY LIMITATION
11.1 As referred to in point 2.1 of the Terms and Conditions, SR is only responsible for the services it offers as a booking site and in accordance with the rules set out in the law of Tourism in the Balearic Islands.
11.2 SR is not responsible for the upkeep and maintenance of the facilities, the condition of domestic appliances, the cleaning of swimming pools or any other such obligation that is the responsibility of the property owner.
11.3 SR is not responsible for any external factors which may affect the booking or use of a property: such as noise from neighbours; building or road works; power cuts; cuts in the water supply; lack of connectivity to the internet via ADSL for reasons attributable to the user; the presence of insects or animals; burglary; accidents etc. None of these occurrences can be cited as grounds for annulling the contract, nor will they be grounds for any complaint by the client.
11.4 Force Majeure: SR is not responsible for inconveniences caused by unforeseeable circumstances such as strikes, war, storms or any social strife or natural disaster.
11.5 SR accepts no responsibility for the loss, theft or damage to personal belongings of the guests.
11.6 All the information and photographs on our website are accurate and up to date at the moment a property is added to our system, and SR is not responsible for any subsequent changes to furniture, layout, or to the facilities or structure of the properties.
11.7 If for reasons outside the control of SR a booked property cannot be used, SR will try to offer a property of similar quality to the one originally booked. If the client does not accept the suggested alternative the conditions for cancellation will apply as given in point nine. In the case of SR being unable to provide an alternative, a refund will be made in proportion to the length of occupancy lost.
11.8 All our properties are covered by public liability insurance against injury or damage that a client might experience during their stay.
11.9 Security of children. Ensure that children are never left without adult supervision, especially anywhere near balconies, swimming pools, stairs etc. Compensation cannot be claimed in these instances.
11.10 Many of our properties are surrounded by gardens and therefore there is a possibility of the presence of mice and other countryside rodents. It is also possible there will be farm animals nearby.
12.- DAMAGE, BREAKDOWNS AND COMPLAINTS
12.1 As mentioned in point 2.3, SR provides clients with a 24h helpline for any problems that might arise during their stay. Clients should contact SR as soon as possible to report any circumstance that might affect the proper use of a property. SR and the property owners will try to solve any problems in the shortest amount of time possible.
12.2 In the event of any problem or inconvenience due to the property affecting its proper use, which has been appropriately communicated but which has not been adequately solved, the client has a right to make a written and detailed claim for compensation. The amount of this compensation will be agreed between the client and the property owner through the mediation of SR and will not in any instance be more than 30% of the quantity paid for the stay.
12.3 Regarding the previous point, neither the owner nor SR will respond to claims made after the client’s departure that were not reported during their stay and at the appropriate time.
13.- ADDITIONAL SERVICES
SR makes a series of other optional services available to their clients, independent of the property booking, in order to satisfy their requirements as far as is possible. These services will be charged at extra cost.
14.- PRIVACY
SR informs users that their personal information will be protected according to the Organic Law 15/1999, dated 13 December, concerning Data Protection and the Regulation on development of the Organic Law 15/1999, dated 13 December, concerning the protection of personal data.